Q: Do I have to assemble my Exercise Bike?
A: Yes – some assembly is required – tools are provided
Q: Can I see your Group Exercise Bikes in stores
A: Yes, we are adding dealers weekly so check our dealer locator.
Q: Do I pay sales tax?
A: We do not charge you any sales tax unless you are having your unit shipped to Washington State.
Q: Is there a charge for shipping?
A: No, FREE SHIPPING is included on orders in the contiguous United States on all exercise bikes/ergometers. Accessories will be charged shipping if they are not ordered with your exercise bike/ergometer.
Q. How long does delivery take from the time I place my order?
A: Generally deliveries will be made within 7-10 business days. If you live in a remote area, it may take a few additional days.
Q: Do I have to be home to accept delivery?
A: Yes. We will ship it via an over-the-road freight carrier that will deliver it curbside to your home. The freight company will contact you prior for delivery to set up an appointment between M-F 8-5 pm and someone will need to be present to take receipt of the shipment. The product will be boxed & on a pallet: please do not throw away the box or pallet until after the 30 day return period has passed. The carrier does not assemble the product nor assist with carriage beyond curbside.
Q: Do you ship to Canada, Alaska or Hawaii?
A: Yes – but an extra charge will apply. Please call our customer service extension for more information.
Q: Is my warranty transferable?
A: Like most manufacturers, our warranty is not transferable. It is valid only for the original purchaser.
Q: Who is Cascade Health and Fitness?
A: Cascade Health and Fitness was founded to bring you the best performing fitness products, at the best prices. Our management team has over 25 years in the Health and Fitness Industry.